Browse the Questions We Hear Most
Most questions we receive fall into a handful of categories: getting your account open, adding funds through PayPal, Venmo, or a Play+ prepaid card, verifying your identity so withdrawals clear without a hitch, and understanding what's available in your state. We've organized this page to match that flow — start at the top if you're new, or jump to the section that
fits your situation. Players in Chicago and Los Angeles tell us the payment questions come up most often, so those answers are detailed. If something isn't covered here, our support team is one message away. Every answer reflects how our platform actually works today, not a generic template — so the steps you read here are the steps you'll see in your
account.
- PayPal
- Venmo
- Play+
- Identity Verification